HPD Broadcasts Begin of the 2020-2021 “Warmth Season” in New York Metropolis


At the beginning of the “heating season”, the city reminds tenants, owners and landlords of the temperature requirements for all apartments and the availability of financial support for condominiums.

In the last hot spell, HPD inspectors worked through the pandemic to conduct over 100,000 heat and hot water inspections.

NEW YORK, NY – The Department of Housing Preservation and Development today announced the start of the New York City “heating season,” during which all homeowners must keep indoor temperatures at 68 degrees when outside temperatures drop below 55 degrees during the day. The internal temperatures must be at least 62 degrees overnight, regardless of the external temperatures. Builders are legally obliged to provide hot water at 120 degrees all year round.

During the recent hot spell, at the height of the local COVID-19 outbreak, HPD inspectors continued critical health and safety measures for New York households, performing over 100,000 heat and hot water inspections.

“HPD Housing Inspectors and Emergency Repair staff are among the unsung heroes of this crisis, performing inspections and emergency repairs for the most severe conditions at the height of the COVID-19 outbreak. We will continue to rely on their commitment in the coming winter to ensure that heat and hot water are provided in accordance with legal requirements, ”he said HPD Commissioner Louise Carroll. “If your apartment is without heat or hot water in the cold months, report this to your landlord. If the condition is not resolved, report it to 311. HPD takes any complaint seriously and holds owners accountable to the law. “

“The fall weather is here and the freezing temperatures will be here before we know it,” he said Rep. Steven Cymbrowitz (D-Brooklyn), Chairman of the Congregation Housing Committee. “To ensure a safe winter for everyone, it is important for both tenants and landlords to understand the city’s heating season requirements and what to do if there is a heat or hot water problem.”

“As we continue our efforts to protect New Yorkers during this pandemic, it’s important that we get the basics right, including making sure everyone has access to safe and decent living conditions.” said Senator Brian Kavanagh, chairman of the Senate Housing Committee. “So it’s a good time to remind tenants and landlords that our laws on heating and hot water are in place. I recommend the Department of Housing Preservation and Development that they step up their efforts to enforce these laws to keep city dwellers safe in their homes. ”

The “warm season” 2020-2021 starts on Thursday, October 1st, 2020 and lasts until Sunday, May 31st, 2021.

If an apartment does not have sufficient heat and / or hot water, tenants should first try to notify the builder, manager or superintendent. If the service is not restored, the renter should register an official complaint about 311. Tenants can call 311 to file a complaint 311 online or use the app 311Mobile (on Android and iOS devices). Hearing impaired tenants can register complaints about a touch-tone device for the deaf (TDD) at (212) 504-4115.

Enforcing heat and hot water laws is just one of the many ways HPD Housing Inspectors are helping New Yorkers stay in safe homes. From 2018 to 2019, the HPD enforcement team performed 1.4 million inspections and reported 1.1 million violations, from heat to leaded paint to mold and pests. During the COVID-19 pandemic, HPD inspectors continued to respond to complaints across the five districts and took the necessary safety precautions to ensure that critical housing needs are met while families spend significant amounts of time at home. HPD collects fees, penalties, and performs emergency repairs to ensure households have essential heating and hot water supplies.

HPD reacts to heat and hot water complaints as quickly as possible. The The average time from complaint to inspection improved to 2.1 days and accelerated by a full day between FY 18 and FY 19. Multiple complaints from a particular building are often the result of a condition in need of repair. HPD asks tenants to check this HPD website to know the outcome of the complaint. Tenants can also receive complaint status updates via text if a phone number is provided when filing a complaint. If a landlord does not fully supply the heat, the HPD Emergency Repair Program or the Housing Litigation Department will step in to restore the heat.

To avoid serious indoor hypothermia-related health problems, those living in houses or apartments without warmth should protect themselves by wearing warm layers of clothing, staying hydrated, and making sure there is adequate safe warmth. Using an auxiliary heater can be dangerous. To learn more about keeping warm this winter, visit the Department of Health and Mental Hygiene (DOHMH). website to your interactive, Online infographic.

Low income property owners who are struggling to maintain heat in their homes should contact them House Energy Support Program at 1-800-692-0557. Eligible households can obtain more information to help them pay for heating bills or repair heating appliances.

During the “heat season” 2019-2020 (October 1st)st 2019 – May 31st 2020):

  • 170,171 problems with overall heating and hot water were reported to the city as of 311 (this number includes duplicate calls), a 27 percent decrease from the previous “warm season”.
    • 98,320 unique heat and hot water issues have been reported (this number does not include duplicate calls).
  • HPD inspectors attempted 104,052 heat and / or hot water inspections (this number includes multiple inspection attempts in response to a complaint). HPD inspectors recorded 3,547 heat violations and 5,164 hot water violations, a decrease of 22 percent and a decrease of 10 percent compared to the previous “heat season”.
  • HPD has taken out a total of $ 1.1 million for emergency heat-related repairs such as fuel delivery, boiler repairs, or hot water repairs. All ERP costs will be billed to the property.
  • HPD filed 1,662 heat cases in court and collected $ 634,497 civil penalties. An additional $ 196,000 was raised for fines for heat handling.
  • HPD raised $ 195,727 in thermal testing fees.

Top community board in each district for complaints about primary heat / hot water

[Please note: this contains duplicate complaints]





Staten Island

The New York Department of Housing Preservation and Development (HPD) is the largest municipal agency for the maintenance and development of housing. Its mission is to promote high quality housing and diverse, thriving neighborhoods for New Yorkers through loan and development programs for new affordable housing, maintaining the affordability of the existing housing stock, enforcing housing quality standards, and educational programs for renters and builders. HPD has the task of fulfilling Mayor de Blasios Housing New York 2.0 Plan a total of 300,000 affordable homes by 2026. For more information, see www.nyc.gov/hpd If you would like to be regularly informed about news and services from HPD, you can contact us on Facebook, Twitter and Instagram @NYCHousing.

END THE COUNT 2020 NOW: It is important that all New Yorkers are counted. Go to my2020census.gov or call 844-330-2020 to complete your census today. The future of New York City depends on it.

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